Business Travel Sales Manager
(Include, but not limited to)
1. Prospect for new transient business. Track all transient leads (lost and turndown). Participate in transient, group and catering lead referral. Complete Transient Sales Qualification Sheets on all accounts, as instructed by DOGS.
2. Plan for and execute inside/outside calls and client entertainment with Corporate Travel Managers, Travel Agents and other intermediaries.
3. Conduct research on client room nights/revenue performance, prepare account performance reports quarterly and annually, conduct semi-annual account review meetings with account representatives.
4. Develop and implement specific account marketing plans for appropriate accounts. Monitor production compliance
5. Maintain in-depth files on all accounts; via hard files and/or automated account management system.
6. Maintain regular communication with all special corporate/preferred corporate accounts and send quarterly production reports to all clients.
7. Set and negotiate, with direction from General Manager & Revenue Manager, all rates for special corporate/preferred corporate accounts locally and brand (if applicable) volume negotiated accounts. Utilize Depth of Sale chart. Complete all portions of Brand RFP (Request for Proposal) process and local account RFP process
8. Understand transient sales strategies, strengths and weaknesses, and transient promotional programs of competitor transient hotels.
9. Coordinate ongoing research of the travel industry to detect market trends and related information for development of new business transient marketing strategies.
10. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
11. Maintain positive guest relations at all times.
12. Represents the hotel with prospective customers to provide necessary information on hotel facilities and services and to determine levels of interest, including attending Trade Shows.
13. Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented. Communicates and plans for operating department’s full participation in servicing accounts.
14. Lead on-site inspections by customers and perform outside sales calls to develop leads.
-Excellent written and oral communication skills.
-Three to five years’ experience in hospitality sales, strong self-direction, able to prospect, excellent computer and telephone skills.
-Superior relationship-building skills and able to effectively network. Represent the property in business settings.
-Aggressive, outgoing and self-motivating individual with pleasant personality.
-Prior hotel experience in hospitality sales, conference planning or convention skills.
-Experience using Opera Sales & Catering management system